Quality Assurance

Maintaining consistently high cleaning standards across a wide range of premises requires stringent practices, procedures and regular quality checks.  At Kleenrite, ToTal Property Services (Wellington), and Orbit Cleaning we have put in place the required systems to ensure our on-site cleaning consistently meets our standard of service.

Our quality checks and quality assurance programme includes:

  • Being certified as a Telarc Registered AS/NZS ISO 9001:2008 supplier.  We are certified for the ‘Standard for the Supply of Commercial Cleaning and Associated Services’ including implementation of our Health and Safety System.
  • Providing regular on-site checks, with monthly checks being the minimum.  We regularly undertake a cleaning audit, which is arranged by our Customer Services Manager.  The client is welcome to be involved and be on site during the audit.
  • Offering a tailored Quality Assurance programme to best meet our clients’ requirements.  
  • Having a Senior Supervisor or Manager responsible for your site to ensure our quality service standards are adhered to and maintained.
  • Only using equipment that is suitable for the task; ensuring all equipment is regularly and appropriately serviced; and taking care with all equipment when in use.

Across our three entities we truly understand the importance of providing a consistent and reliable standard of service.  That’s why we have put in place our quality assurance programme, providing peace of mind to both our clients and our management team.  

For more information about our commercial cleaning services, please Contact Us.